Associate - Operations

Entry Level

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In Office / Hybrid

Meytier Premier Employer

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You will join a team that lives these values every day by doing the best and what is right in all we do and encouraging different ideas for continual success and innovation. Additionally, we offer a wide range of benefits to meet the needs of our team members and their families.</span></p><ul><li>Flex Time Off or Paid Time/Sick Time Off</li><li>401K – 6% Employer Match</li><li>Medical, Dental, Vision – HDHP or PPO</li><li>HSA – Employer contribution (HDHP only)</li><li>Volunteer Time Off</li><li>Career Development / Recognition</li><li>Fitness Reimbursement</li><li>Hybrid Work Schedule</li></ul>","clientId":"35","location":[{"lat":38.7945952,"lon":-106.5348379,"zip":"","city":"","text":"United States","state":"","country":"United States","is_city":false,"is_state":false,"is_country":true,"state_code":"","countryCode":"US","isLocationSet":true,"isLocationResolved":true}],"eeocFound":true,"maxSalary":"","minSalary":"","questions":[],"startDate":"2025-11-30T18:30:00.000Z","hiringSPOC":["Kingston Pereira"],"hiringTags":[],"onBehalfOf":"110","companyName":"Meytier","description":"<p>About Allstate</p><p>Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.</p><p><br></p><p>About the job</p><p>At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.</p><p><br></p><p>Job Description</p><p>The Customer Care Associate ll is responsible for answering high volume inbound calls and providing effective quality customer service regarding property damage claims. Support borrowers and contractors by providing detailed information on how to progress a claim file, de-escalate calls and process complaints and handle disbursement of claim funds.</p><p><br></p><p>Key Responsibilities</p><ul><li>Cross trains to assist with borrower follow ups</li><li>Assists answering questions in the help desk</li><li>Meets and maintains availability standards, schedule adherence and attendance guidelines</li><li>Updates records and note system as required</li><li>Works on Claim Packets when phone lines low</li><li>Handles inbound telephone calls from borrowers, contractors and insurance adjusters regarding property damage claims in order to resolve customer inquiries</li><li>Delivers timely, accurate customer service ensuring the highest level of satisfaction</li><li>Inbound Calling</li></ul><p><br></p><p>Education</p><ul><li>High School Diploma or GED (Preferred) .</li><li>Graduation</li></ul><p><br></p><p>Experience</p><ul><li>0-2 years experience (Preferred)</li></ul><p><br></p><p>Supervisory Responsibilities</p><ul><li>This job does not have supervisory duties.</li></ul><p><br></p><p>Education &amp; 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