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Premier Employers are industry leaders that have forged exclusive partnerships with Meytier to forward our shared mission to offset bias in hiring, and are only visible to members of the Meytier community.
We are a company that leverages the power of Microsoft Azure and Generative AI to deliver innovative software solutions, helping customers gain a competitive advantage.
Our focus is on enabling enterprises in sectors such as Healthcare, Software and Digital Platforms, Retail, Hi-Tech, and Manufacturing to embark on transformative digital journeys. We are headquartered in Santa Clara, California, with multiple sales offices across the US and development centers in Hyderabad and Bangalore, India.
In April 2021, a private equity investment firm made a strategic investment in our company, recognizing the large and attractive market of providing digital transformation services to enterprises leveraging Microsoft Azure. This opportunity has expanded significantly with the advent of OpenAI.
About the Role:
We are seeking an Associate Director - Delivery for our Bangalore/Hyderabad location in the rapidly growing market of Cloud and Data/AI-related IT services leveraging Microsoft Azure. This role offers a compelling opportunity for a rising star to be part of a successful team and achieve significant career growth.
We are looking for a talented and driven individual to deliver excellent business outcomes by leveraging our strategic alliances and helping us grow exponentially with the increasing presence of Microsoft Azure in the enterprise sector.
We are committed to providing an exciting, participatory, and team-oriented work environment. In addition to competitive compensation packages, be prepared for challenging professional growth and an enjoyable work environment.
Job Description:
- Responsible for the smooth execution of all development and support projects.
- Conduct reviews with Delivery/Program/Project Managers for project reviews, risk evaluation, and tracking issues weekly.
- Publish account updates on project delivery, people, customer opportunities, and strategic initiatives.
- Conduct regular communication with the customer's point-of-contact for project feedback/issues/escalation and establish a good relationship.
Serve as the project team's point of contact for project-specific internal or customer escalation/follow-ups by building suitable dashboards and status addressing concerns.
Be aware of customer delivery processes and suggest necessary internal changes to align with the customer's process.
Support hiring teams in India and the US with the interview process and smooth onboarding of selected candidates.
Own and maintain the Account Playbook with regular updates.
Experience in one of the technical areas is mandatory.
Must have worked on at least 5+ large-scale projects building solutions for Data Pipelines (using ADF, Data Lake, Synapse), Data warehousing, Data Modelling on Azure Data Platform (AWS and GCP are good to have), and scalable high-performance reporting solutions using Power BI.
Account Management:
- Work with the Account Manager and delivery team on any new opportunity in the account and review the opportunity closure plan.
- Proactively update the Account Management team of any changes at the customer end.
- Build and establish relationships with existing and new contacts within and across departments at the customer location.
- Initiate, prepare, and actively participate in the Monthly and Quarterly Business Review meetings with the customer.
- Manage P&L for the accounts with respect to revenue, gross margin, and operational excellence covering resource utilization, bench, and billing.
- Keep management updated on any customer escalation/concerns/issues at the project and account level.
- Initiate and track hiring requests with the Hiring Team for all hiring positions (Projects and Consulting) for the account and be responsible for the closure of the positions.
- Track and follow up on all existing project extensions and get SOWs created in a timely manner.
Technical Competency:
- Be well-versed with the Microsoft Technology landscape at Level 200.
- Understand the customer technology landscape to provide necessary guidance to the delivery team.
- Organize sessions to demonstrate technical capabilities in areas the customer is interested in or needs help.
People Management:
- Track hiring, preboarding, and joining of resources (FTE/Contract) hired for various engagements.
- Ensure new resources are engaged and mentored well to integrate into the company culture quickly.
- Conduct regular 1:1 meetings with senior team members to mentor, track, and act on specific concerns.
- Work with the L&D department for training needs specific to customer projects and track them to closure.
- Work with the HR department for any concerns raised by team members.
- Identify performing team members for awards.
- Encourage team members to participate in company events.
Primary Skills (Must have):
- Overall, 18 to 22 years of experience, primarily in mid-size IT services firms.
- At least 10 years of experience managing onsite-offshore based delivery.
- Owned P&L of $5+Mil Revenue in an onsite-offshore delivery execution model.
- Exceptional relationship-building and management skills to deliver superior services.
Key Skills: .Net, SharePoint, C#, Microsoft Tech Stack, Cloud modernization, ADF, Data Lake, Synapse, Data warehousing, Data Modelling, Azure Data Platform, AWS, GCP.
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