IT Support Engineer

Associate / Junior

|

In Office

Meytier Premier Employer

About This Workplace

Meytier Partner


About the Company:

This organization is a full-service boutique investment bank catering to growth-minded, high-net worth individuals, family offices, small-to-midsized institutions, entrepreneurs, and founders. The advisors are empowered with advanced analytical and technological resources in the financial services industry, providing a cutting-edge advantage in finding investment opportunities across all sectors in any market condition.


As an IT Infrastructure Specialist, you will provide technical assistance to end-users for computer hardware, software and network issues. You will install, upgrade and troubleshoot hardware and software systems.



Roles & Responsibilities

• Manage endpoints via Intune and identity management through Entra ID.

• Manage corporate workstation mobile device management (MDM) and workstation security

• Provide IT service desk support including change requests, troubleshooting, onboarding/offboarding, equipment management, and break/fix support

• Address user tickets regarding hardware, software and networking

• Walk customers through installing applications and computer peripherals

• Monitors transactions regularly to ensure policy and procedures are in accordance with service level agreement.

• Manage network printers, televisions, and conference rooms • This is a 5 days a week, in-office job.



Qualifications

• Bachelor's degree

• 5 years of IT administration experience in Financial Services and/or broker dealer

• Expert knowledge of MS Office Suite and Microsoft Admin Centers

• Expert knowledge of macOS and Windows 10 & 11

• Working knowledge of Azure AD

• Strong management experience with Office365, including Outlook, OneDrive, and SharePoint

• Experience with cloud service management of Zoom.

• Strong knowledge of servers, telephony, and networks

• Working knowledge of office automation products and computer peripherals, like printers and scanners

• Knowledge of network security practices and anti-virus programs

• Ability to perform remote troubleshooting and provide clear instructions

• Excellent problem-solving and multitasking skills

• Customer-oriented attitude

• Flexibility and adaptability—you will be juggling multiple projects in a fast-paced start-up environment

• Be willing to be on-call as needed

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