Mid / Senior

|

In Office

Meytier Premier Employer

Apply NowAppliedThis job might no longer be active.

{"group":"Organization","title":"","skills":"<p>Proven experience in Customer Success, Engagement Management, and Agile Delivery&nbsp;in IT services</p><p>Extensive Experience working with Global Teams, especially India based Delivery Teams</p><p>Strong executive presence with experience managing CXO-level stakeholders</p><p>Background in Digital Transformation / Digital Engineering, Data, Cloud, or AI-led programs preferred</p><p>Sound Understanding of AI led Engineering practices, measures and value creation</p><p>Excellent communication, stakeholder management, and problem-solving skills</p>","endDate":"2026-04-22T09:10:09.814Z","isDraft":false,"jobType":"Full Time","job_url":"2494-customer-success-lead","agencyId":1,"benefits":"","betaMode":false,"clientId":"35","location":[{"lat":35.125801,"lon":-117.9859038,"zip":"","city":"California City","text":"California City, California, United States of America","state":"California","country":"United States","is_city":true,"is_state":false,"is_country":false,"state_code":"CA","countryCode":"US","isLocationSet":true,"nearByHexCodes":["8429a3bffffffff","8429a39ffffffff","8429a31ffffffff","8429a33ffffffff","8429aedffffffff","8429a17ffffffff","8429a15ffffffff"],"loc_h3_hex_res4":"8429a3bffffffff","isLocationResolved":true}],"eeocFound":false,"maxSalary":"","minSalary":"","startDate":"2026-04-07T09:10:09.814Z","currencyIn":"USD","hiringSPOC":"User / Info not available","hiringTags":[],"onBehalfOf":"88","companyName":"Meytier","description":"<p><strong>Job Description:</strong></p><p><br></p><p><span style=\"color: rgb(34, 34, 34);\">The Customer Success Lead will own strategic client relationships for WinWire, ensuring successful onboarding, measurable business outcomes, and long-term account growth. This role acts as the single-threaded owner for customer satisfaction, value realization, and proactive risk management across key accounts.</span></p><p><br></p><p><span style=\"color: rgb(34, 34, 34);\">Skills:</span></p><ul><li>Proven experience in Customer Success, Engagement Management, and Agile Delivery&nbsp;in IT services</li><li>Extensive Experience working with Global Teams, especially India based Delivery Teams</li><li>Strong executive presence with experience managing CXO-level stakeholders</li><li>Background in Digital Transformation / Digital Engineering, Data, Cloud, or AI-led programs preferred</li><li>Sound Understanding of AI led Engineering practices, measures and value creation</li><li>Excellent communication, stakeholder management, and problem-solving skills</li></ul><p><br></p><p>Responsibilities:</p><ul><li>Lead client onboarding, program kick-offs, and ongoing success governance for strategic accounts.</li><li>Own customer satisfaction metrics (CSAT, NPS) and drive continuous improvement</li><li>Act as a trusted advisor to client executives, aligning WinWire solutions to business outcomes</li><li>Work closely with Delivery Owners to Proactively identify risks, manage escalations, and ensure “First Time Right” delivery</li><li>Partner with Delivery, Sales, and Practice teams to drive account expansion and renewals</li><li>Represent the voice of the customer internally to influence delivery excellence and innovation</li><li>Coach and Mentor next level of Delivery Leaders</li></ul><p><br></p>","isHybridJob":false,"isRemoteJob":false,"salaryRange":"","titleSkills":[{"keyword":"customer success","node_id":"i10238","removed":false,"node_ptr":[["meytier_root","organizational function","go-to-market","sales","customer success"]],"priority":-1,"alignedTF":true,"must_have":false,"node_name":"customer success","extractedTF":true,"not_a_skill":false,"nice_to_have":false,"nodeAlignedWt":20,"is_industry_term":false,"gender_threshold_yn":"unknown","final_node_fft_weights":{"sales":1},"final_node_skarea_basetype":""}],"dateRecieved":"20211019000000","isJDVerified":true,"otherCohorts":[],"benefitsFound":false,"hiringManager":"User / Info not available","maxExperience":15,"minExperience":10,"type_of_slate":"job","hiringFunction":["customer service"],"isOnPremiseJob":true,"onBehalfOfName":"Empressa","otherlocations":[],"blindHiringMode":false,"experienceLevel":"Mid / Senior","hiringFunctions":[],"annotationStatus":1,"otherCohortsName":"","responsibilities":"<p>Lead client onboarding, program kick-offs, and ongoing success governance for strategic accounts.</p><p>Own customer satisfaction metrics (CSAT, NPS) and drive continuous improvement</p><p>Act as a trusted advisor to client executives, aligning WinWire solutions to business outcomes</p><p>Work closely with Delivery Owners to Proactively identify risks, manage escalations, and ensure “First Time Right” delivery</p><p>Partner with Delivery, Sales, and Practice teams to drive account expansion and renewals</p><p>Represent the voice of the customer internally to influence delivery excellence and innovation</p><p>Coach and Mentor next level of Delivery Leaders</p>","extractedSkillIds":["i10238"],"maxSeniorityLevel":6,"minSeniorityLevel":3,"otherJobReference":"","sharpenedJobTitle":"Customer Success Lead","job_category_group":3,"educationQualification":"Baccalaureate Degree","extractSkillsFromHereToo":false,"companyTeamJobIntroduction":"<p>The Customer Success Lead will own strategic client relationships for WinWire, ensuring successful onboarding, measurable business outcomes, and long-term account growth.</p><p>This role acts as the single-threaded owner for customer satisfaction, value realization, and proactive risk management across key accounts.</p>","dNIEEOCTextFocusOtherControl":"","expertise_coreskill_or_product":["customer success"],"displayJobDescriptionSimpleForm":true,"expertise_functional_area_hiring_team":"","job_id":"2494"}